Whatever you scan, we’ve got your back.
Three ways to get support
We know that every project and every processing team is a little different. That’s why we offer a range of ways to get the specific help you need. Not sure what you’re looking for? We suggest starting with our community-led resources: available to everyone, 100% free.Community resources for all
Our community is a place where users share knowledge, troubleshoot issues, and help each other out. You’ll also find tutorials, samples, and answers to common questions from both the community and our team.Direct support from Epic
Epic Pro Support is an optional add-on offering for companies that have purchased 10 or more seats of Unreal Subscription, and for licensees on custom terms. It’s designed to give large enterprises—especially those new to Unreal Engine, RealityScan, and/or Twinmotion—hands-on help straight from Epic subject matter experts, including members of our dev team.- Post your questions to an exclusive forum, where they will be answered by Epic Games staff and authorized partners.
- You can also search for existing answers and browse knowledge base articles produced by Epic staff.
Sales inquiries and bug reports
You can contact us directly if you want to report bugs or crashes you encountered, you have installation problems, or you have sales inquiries.Developer Community
Learn new things. Connect with people like you. Join the Epic Developer Community.