Whatever you scan, we’ve got your back.

Mastering any tool is no small feat, whether starting from scratch or with existing skills. We’re proud to offer free, always-on resources for every user through our incredible global developer community, as well as direct support options for companies with 10 or more Unreal Subscription seats and for licensees on custom terms.

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Three ways to get support

We know that every project and every processing team is a little different. That’s why we offer a range of ways to get the specific help you need. Not sure what you’re looking for? We suggest starting with our community-led resources: available to everyone, 100% free.

Community resources for all

Our community is a place where users share knowledge, troubleshoot issues, and help each other out. You’ll also find tutorials, samples, and answers to common questions from both the community and our team.

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Direct support from Epic

Epic Pro Support is an optional add-on offering for companies that have purchased 10 or more seats of Unreal Subscription, and for licensees on custom terms. It’s designed to give large enterprises—especially those new to Unreal Engine, RealityScan, and/or Twinmotion—hands-on help straight from Epic subject matter experts, including members of our dev team.

Post your questions to an exclusive forum, where they will be answered by Epic Games staff and authorized partners.
You can also search for existing answers and browse knowledge base articles produced by Epic staff.

For pricing or more information about support, please reach out to us.